Your selections:
Agreement making in Australian call centres
- Burgess, John, Connell, Julia, Nolan, John
Am I 'boverred'?: voice structures and related employee attitudes in call centres
- McDonnell, Anthony, Hannif, Zeenobiyah, Connell, Julia, Burgess, John
Australian call centres: time to search for a new management model?
- Connell, Julia, Hannif, Zeenobyah, Burgess, John
Call centres and the quality of work life: towards a research agenda
- Hannif, Zeenobiyah, Burgess, John, Connell, Julia
Can perception influence the value of the training and development experience in call centre's?
- Hannif, Zeenobiyah, Connell, Julia, McDonnell, Anthony, Burgess, John
Developments in the call centre sector: an overview
- Burgess, John, Connell, Julia
Emerging developments in call centre research
- Burgess, John, Connell, Julia
Finding their voice: call centre employees in a continuous service context
- Burgess, John, Connell, Julia, McDonnell, Anthony
- Dean, Alison M., Rainnie, Al
Introduction: call centres, the networked economy and the value chain
- Rainnie, Al, Barrett, Rowena, Burgess, John, Connell, Julia
Links between service climate, employee commitment and employees' service quality capability
- Little, Marie Mikic, Dean, Alison M.
Rethinking customer expectations of service quality: are call centres different?
Symbolic analysts in the new economy: call centres in less favoured regions
Team functions in small call centres
- Hannif, Zeenobyah, McDonnell, Anthony, Connell, Julia, Burgess, John
Teamwork in call centres: real or imaginary?
- Hannif, Zeenobyah, McDonnell, Anthony, Connell, Julia, Burgess, Kenneth
Using service logic to interpret customers' experiences during call centre interactions.
What's trust got to do with it? Perceptions of trust in the call centre context
- Hannif, Zeenobiyah, Burgess, John, Connell, Julia, McDonnell, Anthony
Working time flexibilities: a paradox in call centres?
- Hannif, Zeenobiyah, McDonnell, Anthony, Connell, Julia, Burgess, John
Are you sure you would like to clear your session, including search history and login status?